Privacy Policy

Last updated: September 19, 2026

CHIP APPLIANCE REPAIR LLC, operating as Chip Appliance Repair (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, contact us, request appliance repair services, or communicate with us by phone, email, SMS, or MMS.

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1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, including your name, phone number, email address, and service or billing address.
• Service information, including appliance type, brand, model, reported problems, appointment details, repair history, estimates, invoices, and payment status.
• Communications, including emails, text messages, appliance photos, and other information you provide when requesting service or assistance.
• Messaging preferences and consent records, including whether you agreed to receive messages, when and how you provided consent, and any request to unsubscribe.
• Website information, such as your IP address, browser and device information, pages visited, and information collected through cookies or similar technologies.

We collect information through website forms, phone calls, emails, text messages, service visits, and other direct communications. We may also receive service request details from booking or referral platforms that you use to contact us.

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2. How We Use Your Information

We use personal information to:

• Respond to inquiries and arrange appliance repair services.
• Schedule appointments and coordinate technicians.
• Provide appointment confirmations, reminders, scheduling changes, and technician arrival updates.
• Communicate about diagnoses, repairs, replacement parts, estimates, invoices, and payments.
• Provide customer support and maintain service records.
• Record and honor your communication preferences.
• Maintain and improve our website and business operations.
• Meet applicable legal, accounting, and recordkeeping requirements and address disputes or misuse of our services.

If you separately subscribe to email updates, we may send those updates according to your subscription preferences. You may unsubscribe using the instructions in those emails or by contacting us.

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3. SMS and MMS Communications

Chip Appliance Repair offers service-related SMS and MMS messages to customers who consent to receive them. Messages may include appointment confirmations and reminders, scheduling changes, technician arrival updates, repair and parts updates, estimates, invoices, payment links, appliance photos, and customer support communications.

Consent

We request your permission before enrolling you in this messaging program. During a service scheduling call, an operator explains the messaging program and asks whether you agree to receive messages at the phone number you provided. We document your response and messaging preferences.

Providing your phone number or accepting this Privacy Policy does not, by itself, constitute consent to receive SMS or MMS. Consent is voluntary and is not required to purchase or receive appliance repair services.

After you opt in, you will receive a message confirming enrollment. Consent to service-related messages does not authorize promotional marketing texts.

Message Frequency and Charges

Message frequency varies depending on your service request and communication with our team. Message and data rates may apply.

Opting Out

Reply STOP to unsubscribe from SMS and MMS messages from this program. You may receive one final message confirming your unsubscribe request. Further messages from this program will stop unless you provide consent again.

Getting Help

Reply HELP for assistance, or contact us at chipappliancerepairinfo@gmail.com.

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4. Information Sharing and Mobile Privacy

We make personal information available to employees and technicians who need it to arrange or perform the services you request.

We use service providers to support website hosting, customer management, communications, scheduling, payment processing, and related business operations. These providers may process information on our behalf as necessary to perform those services.

Payments made through third-party payment services are also subject to those providers’ privacy policies.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Mobile phone numbers, SMS and MMS opt-in information, and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes. Providers that help us deliver messages or manage customer communications may process the information needed to operate those services on our behalf. We do not authorize them to use this information for their own marketing.

We may disclose information when required by law or legal process, or when reasonably necessary to protect the rights, safety, or security of our customers, personnel, or business.

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5. Cookies and Website Technologies

Our website and its hosting providers may use cookies and similar technologies to support website functionality, security, and performance and to understand how visitors use the website.

You can manage or block cookies through your browser settings and any cookie controls available on our website. Blocking certain cookies may affect some website features.

Third-party services and websites linked from our website may collect information under their own privacy policies. We encourage you to review those policies when using their services.

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6. Data Storage and Retention

Personal information is stored in the customer management, communication, and other business systems we use to provide our services.

We retain information for as long as reasonably necessary to manage service requests, maintain repair and transaction records, honor communication preferences, resolve disputes, and meet applicable legal or recordkeeping requirements.

After you unsubscribe from messages, we may retain your phone number and opt-out status as needed to honor your request and prevent further messages. Records that must be retained for legal or legitimate business purposes may not be immediately deleted.

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7. Your Privacy Choices

You may contact us to request access to your personal information, ask us to correct inaccurate information, request deletion, or withdraw consent to communications.

We will handle requests in accordance with applicable law and may need to verify your identity before providing or changing personal information. Certain records may need to be retained to fulfill legal obligations or complete requested services.

For SMS and MMS, you can unsubscribe by replying STOP. For other privacy requests, email chipappliancerepairinfo@gmail.com.

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8. Information Security

We take reasonable steps to protect personal information and limit access to people and service providers who need it for the purposes described in this policy. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

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9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, practices, or applicable requirements. Updates will be posted on this page, and the “Last updated” date will be revised. We will provide additional notice of material changes where required by law.

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10. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

CHIP APPLIANCE REPAIR LLC
Chip Appliance Repair

Email: chipappliancerepairinfo@gmail.com
Phone: (530) 291-4402 or (925) 492-7702
Website: https://www.chipappliance-repair.com

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